When You First Move In

There's a lot to think about when you first move into your new home, but DW we've got your back and pulled it all together in a nice easy to do list.

Get your keys.

On your move in day, the Ollo team will be ready to give you a big warm welcome! They'll take you to your new home and show you how everything works, from how to crank up the heating, to which is the best cycle to wash your garms on.

Check your inventory.

Before you unpack and settle into your stunning new digs, the first thing to do is check through the inventory the Ollo team emailed to you. We know... it's not the most exciting job but a pretty important one. All you need to do is check that it's all accurate and the condition of everything in your new home is recorded.

Any issues, just report it via the Ollo app and we'll get it fixed rapid.

Download the Ollo app.

By now, you should be set up on the Ollo app but in case you're not, this is the the place to:

Report any maintenance issues
View your tenancy documents and pay your rent
Book any of our additional services such as dog walking, laundry or cleaning
Access user manuals for appliances and systems
Keep to up to date with resident events
Join resident clubs
Chat to your neighbours on the forum
Get exclusive discounts in our fave local hangouts
Book out the amenity space for private hire
Keep up to date with news or important announcements

If you need any help with the app, then please give us a shout and we can show you how it works.

Bills.

No one wants to think about bills when they move into their new home, luckily our onsite team are here to help you out with them to make everything quick and easy.

Broadband: Your home will already be set up with a connection and router for super fast WiFi for 4th Utility and Openreach from the day you move in. Of course, you can switch to whichever provider you want. WiFi is free in the shared space

Council Tax: We'll give the council the heads up that you're moving in so all you need to do is sit back and wait for the bill to land.

Electric: When you move in, your electricity will be connected and set up with Ovo Energy, but of course, you can switch to whichever provider you want. We'll submit a meter reading and share your details with them so you can easily get in touch to set up the payment.

Water: We'll share your deets with your local water provider and they'll send you your bills directly.

Unpack (and order a takeaway).

Unpacking is a slog, there's no two ways about it. But is there anything more satisfying than getting organised and find those perfect places for your knick knacks? It's def too much to cook on moving day, so go on, treat yourself to a takeaway. At least you won't be eating it off the floor thanks your awesome new HAY furniture.

Tell everyone your new address.

Yep, there's a probs long list of places you need to update, like your bank, work, fave online stores and doctors. Most importantly, time to tell your friends and family so the new home cards know where they're going!

Explore.

Now the hard graft is out the way, it's time to go and check out your new neighbourhood. Go and have a nosey around the amenity spaces, check out the shared gardens, and have a drink (or two) at one of the bars, eateries, or coffee shops that are right on your doorstep.

Book on to your first Ollo social.

There's a calendar of resident events for you to take part in and meet your neighbours. From wine and cheese tasting and pizza parties, to crafty sessions and yoga classes, there's a mix of events for whatever you're into!

As always, the Ollo team are always here to help with anything you need.

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